Job Description :
P {margin-top:0;margin-bottom:0;} Title : Principal Domain Architect (Customer Service) Location : 100% remote but meetings every now and then for certain things (1-2 times per quarter EST and CST cands only. Title : Principal Domain Architect (Customer Service) Hiring Manager Notes: 100% remote but meetings every now and then for certain things (1-2 times per quarter EST and CST cands only. 10+ years of Architecture exp. Customer Service domain. Mix of 3 different products End User facing (36 plans where their CX reps use the CF portal, built homegrown in Java 70%, APIs & web services / DB2, COBOL, CICS, 30% etc Making sure things are aligned with product mgmt roadmaps. End to End architecture design for any feature for any product or capability. Central entity that brings all architecture domains together to build out an end-to-end architecture design document that is followed by developers/delivery teams to create the solutions. Then they become like the consultant to the dev/delivery teams if they run into any issues once they get done with the design documents. Responsible for product features and capabilities is the day to day here. 40+ products in the Enterprise currently. Not requiring healthcare BG for this one but if we can find Architect with the Customer Service domain knowledge would be ideal 2-3 round interview Job description: PURPOSE: Drives enterprise optimization by introducing capabilities (inclusive of all functions) for their enterprise domain of responsibility utilizing in-depth knowledge and expert skills to advance domain strategies. Translates business needs for the domain into architectural solutions that meet performance, reliability and security expectations. Applies enterprise roadmaps, principles, standards, and practices to drive their domain strategies and execution. ESSENTIAL FUNCTIONS: 30% Leads preparation of enterprise domain architecture viewpoints and models depicting current, target, and interim states. Use current state viewpoints to identify and analyze pain points and opportunities (PPOs Lead advanced modeling and analysis to meet the strategic needs of the organization with respect to system, information, functional/non-functional needs, performance and security/regulatory requirements. Create and utilize architecture patterns and ensure alignment with IT strategies and reference architectures. Ensure target state alignment and integration across architecture domains. Ensure upstream alignment / traceability to business needs via business architecture and downstream alignment / traceability with solution building blocks. Leads the extension / enhancement of domain architecture strategies, standards, and guidelines. Identify and support development of reusable domain patterns. 20% Leads design, engineering and implementation of assets for internal use in solutions to improve solution quality; collaborate through implementation phase. Leads peer reviews and represent the architecture domain in briefings to the Architecture Review Board. Oversees publishing and maintenance of viewpoints / work products in the architecture repository, ensuring they are organized, accurate, and accessible. Disposition stakeholder comments / feedback received via project and non-project channels. Ensures that regulatory and compliance issues are addressed in solutions. 15% Leads collaboration with other teams (business and technical), key stakeholders, and partners to understand needs to maximize architecture impact and address technical limitations. Leads the evaluation/selection of a solution / product design that aligns with IT / Domain strategies, standards, and guidelines. 10% Leads research emerging domain trends to determine their relevancy and fit for the organization. 10% Leads vendor evaluations and selection process broadly; leads vendor evaluation and selection for domain-specific tooling. Represent the architecture domain in the drafting of RFIs/RFPs and the evaluation / scoring of vendor proposals. 10% Leads the development / enhancement of architecture domain methods and tools. Ensure the alignment / integration of domain architecture processes / deliverables with those of other architecture domains and SDLC disciplines. Leads development of domain related communications / education materiel for use with stakeholders and architecture / SDLC partners. 5% Leads domain assessments for most complex new / proposed projects for architecture impacts in support of annual planning, resource estimation, and alignment with IT strategy and enterprise architecture. Provide input to project, product, and enterprise technology roadmaps. Provide regular reporting on progress, issues, and opportunities related to architecture domain. (see domain specific roles and responsibilities for the ways these uniquely apply to each domain) Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Level: Bachelor''s Degree Education Details: Computer Science, Information Technology, or related field Experience: 10 years Experience in Architecture Domain In Lieu of Education In lieu of a Bachelor''s degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Preferred Qualifications Advanced degree Knowledge, Skills and Abilities (KSAs) Ability to motivate and influence others so that project objectives are met in a timely manner. , Expert Ability to collaborate with stakeholders to develop high quality solutions. , Expert Ability to coach, delegate, and develop architects and engineers., Expert Ability to managing cross-domain architecture solutions and issues., Expert Expertise with domain related architecture frameworks, methods and tools., Expert Effective organizational, interpersonal/relationship management, analytical, communications (written and verbal) and collaboration., Expert The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Licenses/Certifications Certified System Architect Upon Hire Pref