End user desktop support
On-site required in Dalls, TX.
Target rate: $35/hr w-2, no-benefits
Key Responsibilities End User Servicing:
• Receiving IT service requests from systems users via in-person interactions, the IT service management application, phone and/or email.
• Installing and decommissioning of hardware and software including system inventory maintenance and inventory updates.
• Accurately documenting, updating, and closing service requests, incidents or change requests in a timely manner.
• Effectively assigning and/or routing service requests to the appropriate IT members or third-party service providers.
• Researching and troubleshooting incidents and escalating or re-assigning tickets to the next support level, if necessary.
• Serving internal clients with a high level of integrity, professionalism, energy, and a positive attitude.
• Maintaining and supporting conference room AV and multimedia equipment.
• Escalating issues or concerns to IT Management as necessary.
Required Qualifications
• Consistently demonstrate professionalism, dependability, honesty, integrity, and a service[1]oriented attitude.
• Proactive problem solver with strong analytic and creative thinking skills.
• A strong desire to learn.
• An associate degree, related technical training or equivalent combination of education and 3 to 5 years of IT support experience.
• Understanding of desktop hardware and software diagnostics and troubleshooting methods.
• Understanding of testing and integration of hardware and software systems.
• Must be able to collaborate with others while being a strong, self-motivated individual contributor.
• Strong verbal and written communication skills required.
• Ability to manage time, prioritize and organize work in an efficient manner required.
• Ability to shift priorities and adapt quickly in a fast-paced, changing environment.
• Ability to work well under stress and time pressures and a keen sense of urgency.
• Experience with Windows operating systems, tools, and Microsoft 365 applications and services.
• Knowledge of Microsoft Active Directory and Microsoft Azure AD (Entra ID)
Preferred Qualifications
• Knowledge of Apple iOS and Google Android related devices and software.
• Experience with remote diagnostic tools.
• Experience with help desk technologies and IT service management tools.
• Knowledge of remove management, monitoring and deployment tools (Intune, AutoPilot, NinjaOne