Launch Your Career with Cook SystemsnnReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.nnOur core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.nnJoin our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!nnMax 2 Submittals - On Site - Interview In Person Only n*candidates local to the Roanoke/Salem, VA area requiredn*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned districtn*the contract to be extended annually beyond June 30, 2025, likely for 6-12+ monthsn*MUST possess a valid driver's license and have a clear driving history - will drive state vehiclennPosition will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.nnExtensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a ?customer first? attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.nExtensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS TeamsnRequiredn5nYearsnSkill in troubleshooting tools and managing desktop and laptop computers as well as wireless devicesnRequiredn5nYearsnAbility to communicate effectively verbally and in writing with individuals and groupsnRequiredn5nYearsnExperience working with help desk request tracking and reporting toolsnRequiredn5nYearsnStrong Customer Service skills that include a 'customer first' attitudenRequiredn5nYearsnProvide computer training for field staffnDesiredn n nKnowledge of computer/mobile device applications and how they operate in an enterprise environment.nDesiredn n nExperience with creating training documentation.nNice to havennWhy Work with UsnnBenefitsnnAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:nn Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.n Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.n Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.n Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.n Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.nnAt Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems. Responsibilities:
Provide end user support throughout Salem District VDOT
Troubleshoot and resolve hardware and software issues
Manage and administer desktop, laptop, and wireless devices
Communicate resolutions to customer concerns
Provide computer training for field staff