Launch Your Career with Cook SystemsnnReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.nnOur core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.nnJoin our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!nnSubmit your Best two candidatesnCandidates must be able to work on site. nLocal Candidates Strongly Preferred. nIn Person Interview nHelp Desk Analyst 4 for Grants & Legislative Analysis SectionnThe incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:nnBecome familiar with VSP services.nAnswer questions from the public, business, government agencies and others.nIdentify the root cause of problems and implement solutions by gathering and analyzing available information.nTrack incoming calls and email requests for assistance.nPerform other duties as assigned.nThe person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.nnKnowledge, Skills, and AbilitiesnnAdvanced computer skills are required that aligns with the Job Description.nAbility to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).nAdvanced computer skills are required that aligns with the Job DescriptionnRequiredn8nYearsnAbility to multitask and to determine root cause of problems and implement solutions,nRequiredn8nYearsnAbility to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusionsnRequiredn8nYearsncustomer relations skillsnRequiredn8nYearsngood verbal and written communication skillsnRequiredn8nYearsnproficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)nRequiredn8nYearsnnWhy Work with UsnnBenefitsnnAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:nn Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.n Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.n Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.n Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.n Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.nnAt Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems. Responsibilities: Assist and provide customer support via telephone, email, and other means.
Become familiar with VSP services and answer questions from various stakeholders.
Identify root causes of problems and implement solutions.
Track incoming calls and email requests for assistance.