Wise Skulls
Burbank, CA
Post Resume to
View Contact Details &
Apply for Job
Job Description :

Title: BY WMS Operations Lead
Location: Chicago, IL (On-site)
Duration: 6+ months
Implementation Partner: Infosys
End Client: To be disclosed
 

Mandatory Skills:
  • BY WMS -version 2019+ 
  • MOCA commands, Labels, Reports and Page-builders.
  • SQL 
  • Java and Groovy
Detailed JD:
  • Production Support project experience (8 years of experience) with BY WMS 
  • Should have experience in multiple WMS application versions
  • Proficient in handling MOCA commands, Labels, Reports and Page-builders.
  • Ability to resolve BY WMS production tickets and perform RCA (root cause analysis)
  • Ability to provide permanent fix for frequently occurring issues in production support
  • Ability to provide solutions to operational issues.
  • Proficient in handling ticket management system like JIRA, Service now.
  • Proficient in handling Monitoring tools 
  • Maintaining daily status for incidents and service requests. 
  • Need to have good communication skills as it is for a client facing role.
  • Should meet SLA deadlines 
  • Strong analytical, problem solving, troubleshooting skills.
  • Ability to document the production issues and their resolutions
  • Exhibit a commitment to customer service while building customer partnerships.
  • Prior experience in leading implementation/support teams would be desirable.
  • Coordinating with the customer & offshore team to resolve queries or clarifications.
  • Perform production/baseline support activities.
  • Be on-call for issues during non-overlap hours with offshore team and in the weekends, on rotation basis.
  • Take decisions independently and interact directly with customers.
  • Should be able to lead the Junior resources in the production support


Client : To be disclosed
             

Similar Jobs you may be interested in ..