Job Description :
Title: Spotfire Admin
Location: Raritan, NJ
Duration : Full Time
Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies
Incident, problem and service outage management
service request fulfillment/Project provisioning
Connections/sources, tools/capabilities
Environment set-up
Install, configure and maintain base software
Patch & Release Management
Security Management
Provide 24x7 production system support
Document and maintain work-instructions
Initiate, submit and implement change requests
Log technical support tickets with vendor helpdesk?
Implement and maintain monitoring capabilities
Collaborate with L3 on patch and bug fix deployment
Identify and raise system capacity related issues (storage, licenses, performance threshold)
Performance, capacity & utilization monitoring
Optimization and Performance tuning