Description :
Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.
Core Functions include:
- Design and build reports, scorecards and dashboards
- Data mining including heavy text mining for gaining insights from text
- Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects
- Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units)
Position Description:
- This position is responsible for the operation of a department.
- An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
- Manages the development and execution of cross-functional projects (for example, systems, reporting, analytics) and analytics initiatives for Global Marketplace by partnering with business to determine needed capabilities to support global business strategies;
- Evaluating existing systems capabilities and identifying strategic gaps; determining systems solutions that are sustainable; eveloping project plans based on business needs; working with project stakeholders to ensure alignment on project strategy and results; driving projects to completion; and presenting results to leadership.
- Analyzes and interprets information to improve business efficiency and effectiveness by identifying industry data trends (for example, reputational metrics, seller scorecard indicators) and benchmarks;
- Designing, coordinating, and implementing new reporting, analysis, and data-management solutions; providing guidance and advising on next steps based on insights objectives and research; proposing improvements for strategic and tactical initiatives (for example, driving experience scores, increasing reputation measures); and promoting the application of insights to support departmental and leadership decisions and goals.
Additional Information:
What project or initiative will they be working on?
- Client related analysis and material followed by assisting in process improvement initiatives to scale data and measurement solutions.
- Contribute with building measurement/analytics tools and platforms reflect the best and most appropriate solutions available.
Will this role be hybrid?
If hybrid, how many days per week will need to be in office?
- Not mandatory to be in office.
Top 3 Skills Needed or Required
- SQL
- Story telling for Client Presentation
- Data Analytics and Data Modeling knowledge
- Media measurement knowledge
- Project management
What is the makeup of the team?
The team supports the Fashion business and is made up of 4 other analysts that support specific departments within the Fashion business.
Required Skills : Data Analysis
Additional Skills : Big Data