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Auto Mechanic/ Diagnostic Technician
Troy, MI
Troy
MI
48083
Date
: Sep-15-24
2024-09-15
2025-09-15
Auto Mechanic/ Diagnostic Technician
Troy, MI
Sep-15-24
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
BASED ON EXPERIENCE
Duration
:
3 Months
Sp. Area
:
C, C++, Middleware, Embedded
Sp. Skills
:
Embedded System
Consulting / Contract
CONTRACTOR
Required Skills
:
Embedded
Preferred Skills
:
Domain
:
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
BASED ON EXPERIENCE
Duration
:
3 Months
Sp. Area
:
C, C++, Middleware, Embedded
Sp. Skills
:
Embedded System
Consulting / Contract
CONTRACTOR
Required Skills
:
Embedded
Preferred Skills
:
Domain
:
Pyramid Consulting Inc.
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Immediate need for a talented
Auto Mechanic/ Diagnostic Technician.
This is a 06+months contract opportunity with long-term potential and is located in
Troy, MI(Onsite).
Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-39393
Pay Range: $20 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Explaining: Communicating with vehicle owners to discuss their concerns and explaining automotive problems and repairs to clients
Provide direct support to Client dealerships for diagnostic software and hardware issues with complexity related to specific vehicle modules and systems to supplement the escalation process through the Technical Assistance Center
Seek the support from Diagnostics System Specialists Level or liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA and other Client Customer Service Department
Provide quick and effective resolutions to dealer’s technicians to prevent development of a backlog
Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system
Support client management to direct the needs of the service to ensure a high quality, continuously improving service
Provide preliminary triage of the ECU (Electronic Control Units) Software log events, primarily for Infotainment and Connectivity modules, provided from the customer via In-Vehicle trigger
Collaborate with module Engineers to identify existing or new issue
Identify the ECU Software for all ECUs on the target vehicles
Complex issues handling inquiries from the dealers with high accuracy and efficiency
You will use deductive reasoning to make sound business decisions
You will be required to multitask between tools in maintaining TSR (Technical Service Request) databases, validating input information and verifying towards solutioning with high attention to detail and sense of urgency
You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests
You should have working knowledge on automotive hardware, software issues, causes and remedies
You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technician
Review and validate TSR’s from dealers/technicians including validating issue related historical data and information in client systems
Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
Respond and act in a timely professional manner any escalations received
Key Requirements and Technology Experience:
Key Skills; Automotive, Vehicle, ECU Software, TSR (Technical Service Request).
High School Education or Trade School Certificate
3 + years of experience in Product Support and Technical Assistance
Proficiency in automotive hardware and software systems with its functionality
Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience working and managing communications, with multiple cross-functional teams/stakeholders
Has experience in participating with process improvement projects (contributor/participant)
Trouble shooting Automotive controls
Vehicle support system
Automotive sensors
Automotive Software modules
Powertrain
Embedded automotive software
APIM (Accessory Protocol Interface Module)
PCM (Power-train control module)
PCU (Power control unit)
ADAS (Advanced driver-assistance systems)
Team oriented/team player
Situational/contextual awareness with the ability to assess the impacts of issues being sought for a support
Excellent critical and analytical thinking
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Excellent analytical skills and strong decision-making skills committed to resolution and compliance
Strong organizational, time and workflow management skills.
Our client is a leading
IT Industry,
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Client :
Pyramid Consulting, Inc
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