I'm Symponia from SoftPath Technologies LLC and works in a Recruitment. We have a position for Cisco ICM (Intelligent Contact Manager) Design and Development @ Remote with our client and your profiles matches to requirement. Can you please check below JD and if you are interested then please share your updated resume to
Role: Backend Development (Node.js)
Location: Remote
Contract : 6+ Months
Job Description:
Cisco ICM (Intelligent Contact Manager) Design and Development
Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.
Identify and communicate business needs and translate business requirements into technical system and functional specifications.
Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business.
Project team member for projects large in scope and high complexity; may be enterprise-wide.
Bachelor's degree in related field preferred.
Five (5) years of relevant system solution development, testing and implementation work experience required.
Top 3 Required Skills/Experience:
- Cisco UCCE (ICM/CVP)
- Cisco Finesse
- Advanced SQL
Required Skills/Experience The rest of the required skills/experience. Include:
- eGain Analytics
Preferred Skills/Experience Optional but preferred skills/experience. Include:
- eGain Analytics
- CRM Integrations
- Cyara Testing Tool
- Verint Workforce Optimization
Education/Certifications Include:
- Cisco Unified Contact Center Enterprise
- Advanced SQL
Preferred Skills
- Java
- eGain Analytics.