Job Description :
Cisco Contact Center Infra Build Design Lead IT IS_CNS_Contact Center_Cisco 10 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc.) 5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM), 3 yrs. in planning and development of large contact centre infrastructure including design, integration, deployment, and upgrading, Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc. (ideal), Java development, ability to write and understand Java code (Required) , Very strong knowledge of Cisco s contact centre infrastructure products and technologies (e.g. UCCE, CUCM, CVP, etc. more specifically ICM scripting and CVP studio) Strong knowledge in the contact center domain and the multiple products/features available on the market (forecasting tools, call recording, dialers, etc) Good knowledge of the various communications protocols, such as TCP-IP, Ethernet and routing protocols Good knowledge of Windows server/PC environments (Active Directory, DNS, DHCP, backup tools) Strong understanding of broader network, security, and enterprise implications of the contact centre design,, 10 & Above Experience, The Job start date is Feb-1-2025 , 7 Months Duration , Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM, Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM)