Job Description :
Cisco Contact Center Design Lead IT IS_CNS_Contact Center_Cisco 5 yrs. experience with Cisco Unified communications products (Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder) SRST, E911, PS ALI 5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM), 5 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. call recording, routing, reporting, IVR, CTI, IPT, etc.), Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc. (ideal), 5 yr. in strategy and/or planning and/or development of large contact centre infrastructure including with design, integration, deployment, and upgrading, 3 yrs. Architecture/design involvement , Work well in both an independent and team context (e.g. consensus, etc.), Analyze information, organize, manage competing priorities, solve problems, and communicate/present clearly (both verbal and written), Understand a high-level vision, think about it in strategic terms, and translate that into practical, tactical steps/actions, Develop and grow excellent working relationships with colleagues., 8-10 Experience, The Job start date is Feb-1-2025 , 7 Months Duration , Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder, SRST, E911, PS ALI, Cisco Contact Center Enterprise, Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM)