Job Description
Epicor Support Analyst
Saint Louis, MO ( Onsite need local) Must have active linkedIn with profile photo!
Administer day-to-day operations of the ERP system (Epicor).
* Document ERP processes and create troubleshooting and ticket resolution guides.
* Identify and recommend opportunities for new feature implementation, collaborating with management and end users to integrate improvements.
* Assist in developing reports and dashboards to enhance data analysis and business intelligence.
* Streamline internal processes and data flow for greater efficiency.
* Provide technical support and troubleshooting assistance for ERP-related issues.
* Manage system user access, permissions, and security settings.
* Participate in the planning, management, and execution of software installations and system upgrades.
* Provide training for general use, new features, functions, and third-party add-ons.