Position: Application Support Analyst
Location: Boston, MA (Hybrid)
Duration: 6+ Months
Job Description:
The Application Support Analyst will be a member of the Transit Applications Team. The candidate will be responsible for learning the applications supported, level 2 & 3 user support, minor programming tasks, extensive pre-release testing, and other support tasks for enterprise-wide applications. These include but are not limited to applications that track vehicle maintenance, known as Maintenance Control and Reporting System (MCRS2); facilities and Maintenance of Way, known as Trapeze EAM; and the application that supports warehouse and stockroom activities, called Inventory Data Collection System (IDCS).
Duties and Responsibilities
- Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective
- Work with users to resolve tiers 2 and 3 application or technical problems
- Work with users to define business requirements; define and implement processes for these requirements
- Perform systems testing on enhancements, upgrades, or modification projects
- Prepare detailed report specifications for reports requested by users
- Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
- Train users on application functions, features and operations
- Write or provide succinct production documentation as required
- Troubleshoot and identify root cause analysis for systems issues
Minimum Experience and Required Skills
A Bachelor's degree in Computer Science or related field;
Four (4) years of experience in information systems programming and analysis including design, development, and implementation;
Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)
Three (3) years hands-on experience writing SQL queries with multiple tables;
Effective organizational and analytical skills
Hands-on experience with relational data bases
Hands-on experience with complex SQL queries
Ability to learn complex applications from both the user perspective and the administrative/"back end" perspective