Role requires 4 days in the office. Parking is provided for contractors at this facility.
**Mgr will conduct initial web-based interviews but reserves the option to do a follow up IN PERSON interview if necessary.
ABOUT THE ROLE
Network architect to provide data networking solutions and oversight in regard to legacy telco services such as broadband internet circuits, cloud networking, wireless mobile service, etc.
Extensive knowledge and experience with Data and Network Monitoring technologies, standards, and practices for management of the broadband circuit portfolio.
Ability to assist with the Data Networking services lifecycle from strategic planning to operations and financials; from a broadband circuit perspective.
Wireless mobile phone and Data Networking expertise required to specify business requirements for current & future services.
Ability to perform Voice and Data Networking technology and operational assessments to manage the legacy portfolio/tech debt to create future roadmaps.
Experience with wireless Intune MDM for configuration of wireless settings for devices
Experience in managing general technology incidents and leading them to resolution.
Understands best practices in service management including contract and vendor management in an outsourcing or shared service
- Responsible for responding to and resolving customer/agency escalations
Recommended Knowledge/Experiences:
Experience in State/Agency is a plus. ITIL Foundations certification desirable
Experience deploying and managing broadband circuits and wireless phone solutions
Experience in cloud networking
Experience with Thousand Eyes network monitoring tool
| Skill | Required / Desired | Amount | of Experience |
| Knowledge of and experience with data and network monitoring technology | Required | 3 | Years |
| Network expertise required to specify business requirements for current and future network services | Required | 3 | Years |
| Networking incident management | Required | 3 | Years |
| Experience working in a State government/agency | Desired | 3 | Years |
| Cloud networking experience | Highly desired | 3 | Years |
| Responsible for responding to and resolving customer escalations | Required | 3 | Years |
| Experience with commercial broadband circuits (i.e. Comcast, etc.) | Required | 3 | Years |