DKMRBH Inc.
Wilmington, DE
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Job Description :
JOB DESCRIPTION:
The position reports to the Manager of the Office of Information Management (OIM). The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures. The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team. This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role.
Seeking a highly qualified candidate for the position of Ryan White Part B IT Trainer, within the Division of Disease Prevention, HIV Care Services unit. This position requires an understanding of adult learning behavior. A basic knowledge of the Ryan White Part B HIV/AIDS program is essential (training will be offered if needed).
Under supervision, the incumbent will:
  • Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
  • Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
  • Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
  • Create and curate training materials.
  • Deliver trainings and offer follow-up support for ongoing learning.
  • Provide help-desk support.
  • Coach staff through troubleshooting computer hardware and software issues.
  • Using deep program subject matter expertise, advise staff regarding program workflow best practices.
  • Travel to deliver on-site training, as deemed necessary.
  • Deliver online, web-based training on both a scheduled and as-needed basis.
  • Provide office hours for impromptu training requests.
MINIMUM REQUIREMENTS
  • Education preferred: Bachelor's degree in Education, Management Information /Systems, Communications, Business or a related field.
  • Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager's discretion.
  • Knowledge of adult learning and instructional design.
  • General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
  • Experience leading building of training materials such as videos, presentations or job aids.
  • Experience troubleshooting hardware and software hands-on or from a helpdesk.
  • 4+ Years of related professional experience.
  • 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
  • Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
  • Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
  • Must be a self-starter and a team player with a positive attitude.
  • Ability to coach and influence internal key stakeholders.
  • Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies
PREFERRED QUALIFICATIONS:
Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess the following:
  • Knowledge and experience working with a local health department or Virginia Department of Health;
  • Knowledge of the Ryan White HIV Part B Program;
  • Experience using Provide Enterprise System is highly desired for this position;
  • Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills;
  • Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word);
  • Strong interpersonal and communication skills (both verbal and written);
  • Strong attention to detail and the ability to manage multiple projects;
  • Knowledge and application of guidelines for HIPAA;
  • Skill in establishing rapport and having empathy with clients.
  • Ability to contribute to a team-based approach focused on patient care.
  • Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.
  • Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; and
  • Contract Agency will address any disciplinary issues related to time and attendance or performance.
Occasional travel may be required; candidate must have a valid driver's license.
Hybrid work accommodation at least one day a week in the office
Skill Required / Desired Amount of Experience
Education preferred: Bachelor's degree in Education, Management Information /Systems, Communications, Business or a related field. Highly desired 4 Years
Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager's discretion. Highly desired 4 Years
Knowledge of adult learning and instructional design. Highly desired 3 Years
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more. Highly desired 4 Years
Experience leading building of training materials such as videos, presentations or job aids. Required 4 Years
Experience troubleshooting hardware and software hands-on or from a helpdesk Required 4 Years
4+ Years of related professional experience Required 4 Years
3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.). Required 3 Years
Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversa Required 4 Years
Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible a Required 4 Years
Knowledge and experience working with a local health department or Virginia Department of Health Required 3 Years
Knowledge of the Ryan White HIV Part B Program; Required 3 Years
Experience using Provide Enterprise System is highly desired for this position Required 3 Years
Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills Required 4 Years
Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word); Required 4 Years
Strong interpersonal and communication skills (both verbal and written); Required 4 Years
Strong attention to detail and the ability to manage multiple projects; Required 3 Years
Knowledge and application of guidelines for HIPAA; Required 4 Years
Skill in establishing rapport and having empathy with clients; Required 4 Years
Ability to contribute to a team-based approach focused on patient care; Required 4 Years
Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goa Required 4 Years
Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; Required 4 Years
Occasional travel may be required; candidate must have a valid driver's license Required 4 Years
             

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