Job Summary:
We are seeking a ServiceNow Business Analyst to bridge the gap between business needs and technical implementation. The ideal candidate will work closely with stakeholders to gather requirements, analyze processes, and support the successful deployment of ServiceNow solutions.
Key Responsibilities:
- Collaborate with business users, IT teams, and stakeholders to gather and document ServiceNow requirements.
- Analyze current processes and recommend ServiceNow-based solutions for optimization.
- Work with ServiceNow developers to translate business needs into technical requirements.
- Assist in designing, testing, and implementing ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.
- Conduct user training and provide post-implementation support.
- Develop reports, dashboards, and performance analytics using ServiceNow.
- Ensure compliance with ServiceNow best practices and industry standards.
- Assist in UAT (User Acceptance Testing) and troubleshoot system issues.
- Maintain documentation, including process flows, business requirements, and technical specifications.
Required Skills & Qualifications:
- Experience: [X] years of experience as a Business Analyst with ServiceNow.
- ServiceNow Modules: Experience in one or more modules like ITSM, ITOM, HRSD, CSM, GRC, SecOps.
- Strong understanding of ITIL frameworks and business processes.
- Hands-on experience with ServiceNow workflows, reports, and dashboards.
- Excellent communication and stakeholder management skills.
- Ability to translate business requirements into technical specifications.
- Proficiency in Agile/Scrum methodologies is a plus.
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) is preferred.
Equal Opportunity Employer
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.