Job Description :
Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the team of 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations.