Position : ServiceNow Engagement Manager
Location : Part time Remote Job (20 hours a week)
Rate: $60-65/hr
Duration : 12+ Months
Job Description:
PRIMARY PURPOSE: To deliver successful outcomes for internal and external ServiceNow clients, managing projects from pre-sales through completion as the primary customer contact.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Primary liaison between the client and Sedgwick leadership throughout the project lifecycle.
- Demonstrates ServiceNow platform expertise while leading business process definition, re-engineering, improvement, and gap analysis of current and desired processes during workshops with key sponsors and stakeholders.
- Executes process workshops with our clients; designs and documents "as is" and '"to be" process flow diagrams.
- Performs the functions of a business process consultant during the discovery and design phase of the project, and documents client requirements in agile story format.
- Operates as the Scrum Master during the agile development sprints.
- Operates as the Test Lead for unit, system and integration testing phases.
- Accountable and responsible for managing overall project financials, schedule, scope and quality.
- Leads cross-functional internal and client project teams for project teams from 2 to 15 people and financial value up to $1,000,000.
- Creates, maintains, and manages to the project plan across multiple concurrent projects.
- Documents, tracks, and escalates RIDAC (Risks, Issues, Decisions, Action Items, Changes).
- Leads testing and customer acceptance activities.
- Develops content and delivers training.
- Tracks engagement financials, project status reporting and customer satisfaction throughout the engagement cycle.
- Designs and Delivers Pre-Sales presentations to showcase the ServiceNow platform for potential clients.
- Creation of Pre-Sales proposals and Statements of Work (SOWs) including resource requirements, and project pricing based on customer requirements.
- Business development / upsell responsibilities for existing clients as well as prospect.
- Performs job duties with little to no direct supervision.
- Mentors and trains Engagement Managers
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
QUALIFICATIONS
Education & Licensing
- Bachelor's degree from an accredited college or university or equivalent experience (required)
- ServiceNow Certified System Administrator (required)
- ServiceNow Certified Implementation Specialist for two or more applications (required)
- Project Management certification from PMI, PRINCE2 or similar (required)
- ITIL V3 or V4 Foundations Certification (required)
- Excellent communication skills and the ability to interact effectively with C suite individuals