Hi,
Hope all is well,
Please revert me with updated resume if you like the JD to apply,
ServiceNow QA Engineer
Contract - 12 month Extendable
Location : Atlanta Metropolitan Area, GA
Hybrid Work Model (Onsite at least 3 days per week)
Local Candidates Only
Job Summary:
We are seeking a dedicated ServiceNow QA Engineer who will play a pivotal role in ensuring the quality and reliability of IT Service Management processes on the ServiceNow platform. The ideal candidate will work closely with the Product Owner and cross-functional teams to translate business requirements into comprehensive testing strategies, focusing on both manual and automated testing. This role requires a balance of deep technical expertise, hands-on testing experience, and strong interpersonal skills.
Key Responsibilities:
Test Management & Strategy:
- Establish and define best practices for test management and execution.
- Develop and execute manual test cases for functional and regression testing.
- Lead discussions with ServiceNow developers and process owners to align on test plans and design.
Automated Testing:
- Create and maintain automated test cases using ServiceNow Automated Test Framework (ATF).
- Ensure test cases are linked to requirements/user stories for traceability.
- Perform/support various testing activities, including unit testing, integration testing, regression testing, and user acceptance testing.
Collaboration & Communication:
- Work closely with the Product Owner, developers, and stakeholders to peer review test design strategies and automated test cases.
- Act as a liaison between the QA team and other departments, coordinating testing activities across teams.
- Facilitate testing sessions for complex user stories, collaborating with Business Analysts and developers.
Quality Assurance & Reporting:
- Conduct in-depth reviews of requirement specifications and technical designs, providing actionable feedback.
- Create comprehensive test plans that include a wide range of testing scenarios.
- Supervise all testing phases, focusing on defect resolution and maintaining quality during platform upgrades.
- Continuous Improvement:
- Stay updated on ServiceNow platform changes and continuously enhance testing methodologies.
- Identify gaps in test coverage and create missing requirements/test cases.
- Provide training and best practice knowledge to other team members for test management and automation.
Qualifications:
Education:
- Bachelor's degree in IT, Computer Science, or a related technical field.
Required Experience:
- 3+ years of experience in developing, implementing, and executing test frameworks using tools like ServiceNow ATF, Selenium, or similar.
- 5+ years of experience in designing and implementing test strategies in Agile/SAFe/DevOps environments.
- Experience leading QA efforts, including test strategy definition, defect management, and reporting.
- Proven ability to translate requirements/user stories into detailed test cases and scenarios.
Technical Skills:
- Proficiency in ServiceNow ATF for automated testing.
- Experience with manual and automated testing tools (e.g., Selenium, qTest, Tosca).
- Familiarity with Agile (SCRUM), SDLC, and ITIL standards.
- Experience with integrated systems such as Jira, Jenkins, Sauce Labs, and CI/CD pipelines.
- Exposure to programming languages like JavaScript, XML, HTML, CSS, Angular, and REST API testing.
Preferred Skills/Certifications (Not Required):
- ServiceNow Certified System Administrator or Developer
- Automation Specialist Level 1 (Tricentis)
- Test Design Specialist Level 1 (Tricentis)
- Experience with Java, C#, Selenium, Appium, and API/Web Services testing
- Knowledge of tools like qTest, LiveCompare, and Vision AI
- Strong familiarity with ITIL standards and Agile (SCRUM) methodologies
Soft Skills:
- Strong interpersonal and communication skills with the ability to engage stakeholders effectively.
- A self-starter mentality with the ability to work independently with minimal oversight.
- Demonstrated ability to work collaboratively in a cross-functional team environment.
- Excellent problem-solving skills, with a focus on quality and attention to detail.
Thank you
, 110