Implementation Partner: TCS
Location: Seattle, WA (Day One Onsite)
Job Description/Skills: AWS Technical Lead with AWS Connect exp.
Design, develop, and deploy Amazon Connect contact center solutions.
Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies.
Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, Kinesis and other AWS services.
Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
Troubleshoot and resolve telephony, latency, and call quality issues.
Work with developers, architects, and stakeholders to enhance customer experience and operational efficiency.
Ensure security, compliance, and scalability of the contact center environment.