Skill Set:
• Clarify business objectives for the product as well as the project
• Learn different facets of the industry (economics, regulation, technology, etc), as well as business acumen of the organization
• Develop artifacts including project plans, diagrams, journeys, conceptual prototypes and other documents (not wireframes or other end of project deliverables)
• Identify opportunities by merging business requirements and customer needs to create value in the market
• Manage trade-offs between business objectives and UX decisions, while influencing the direction of the product roadmap
Further Skillset Explanation:
A Strategist (T-shaped designer or originating from other disciplines) who is able to model and concisely communicate complex systems and concepts
• Comfortable working closely with Researchers gathering customer feedback and analytics, especially on 0-1 research methods
• Insatiable curiosity, not only about what customers need, do, and think, but about how things work (underlining technology) and how innovation in the market will shape the path forward
• Voracious in keeping up to date on the latest developments across the industry and at the platform level (e.g. iOS, voice, etc)
• A connector with the uncanny ability to connect teams and people, business goals to customer goals, problems to solution, etc.
Skillset - Nice to Have
• Strong communicator who shares methodologies, aligns on approaches, tells stories, defends recommendations, etc.
• Excellent facilitator who designs and runs workshops, includes stakeholders (technology, product, legal, risk, etc.), aligns on hypotheses or solutions, sparks interest and/or generates excitement, etc.
• Can function as a 1-person team while gaining a critical mass of interest and data, then leverage DCE Research, Design and Content to complete activities
• Capable of commissioning customer encounters and co-design sessions