Job Description :

Position 2

CSM Business Analyst / Sr PO

  • 8+ years of experience in ServiceNow as a CSM Business Systems Analyst.
  • Proven track record of successful ServiceNow implementations and enhancements, including requirements gathering, solution design, configuration, and testing.
  • Proficiency in ServiceNow development technologies, including JavaScript, GlideScript, and ServiceNow APIs.
  • Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical ServiceNow solutions.
  • Collaborate with business stakeholders to understand and document ServiceNow CSM implementation and enhancements requirements.
  • Design, configure, and customize ServiceNow CSM modules to meet business needs, leveraging best practices and industry standards.
  • Conduct a thorough analysis of existing business processes and identify opportunities for improvement and optimization through ServiceNow.
  • Lead and participate in the full lifecycle of ServiceNow projects, including requirements gathering, solution design, development, testing, deployment, and post-implementation support.
             

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