Job Description :
Roles and Responsibilities Update DC Sheet/Inventory Update DC Portal Server OS installation. Server Configuration Update Firmware, BIOS and drivers etc. Vendor co-ordination for hardware issue Share Logs with Vendor for hardware issue Vendor Escorting in DC Parts received and return Server Mounting Server Movement Rack Movement Prepare Gatepass for Device Movement Escorting Vendor in MUX Room Coordination with Network Team Network Connectivity Coordination with Teams (VM, Storage, Backup & Unix) Maintain DC Store (Server Part Only) Coordinate with Custom for Material inspection Coordinate with Logistics Team PO and Invoice status check Maintain Authorization Sheet (DC, MUX & Fire Proof Safe) MUX room cleanup DC cleanup Check and maintain Power and Cooling in DC Labeling on Racks and Devices BMS servers issues provide Recording Backup as per admin request Tape Movement to Fire Proof Safe ATS Installation ATS Configuration PDU Installation Reports Remedy and Tasks Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes Collate audit findings, analyse the same and prepare reports on the findings Support to the LoB HR to come up with an action plan based on the audit finding Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance Prepare reports periodically for the CoE review with the Senior Management Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE Share reports with the supervisor for review and circulation to relevant stakeholders Provide inputs (if any) on improving the current reports Study the HR plan and understand requirements from the CoE Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available Pilot and test the new process; Prepare training material, support socialization of the same across Business Units Coordinate with the LoB HR and Business leaders to enable rollout of the new processes Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes Respond to customer queries as and when required and escalate to supervisor when required Soft Skills Strong written and verbal communication skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Strong customer service skills Ability to interact with customers so as to ensure that the service is polite, efficient and responsive Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives To work through issues analytically to a successful conclusion Flexibility with respect to time client deliverables need to be met with a Can do attitude Excellent problem solving / quantitative/ analytical skills Experience of managing and leading a geographically and culturally diverse team