Job Description :
Cisco Contact Center ICM/CVP SW Engineer IT IS_CNS_Contact Center_Cisco 5 yrs. experience with Cisco Unified communications products (Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder) SRST, E911, PS ALI 5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM), 5 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. call recording, routing, reporting, IVR, CTI, IPT, etc.), Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc. (ideal), 5 yr. in strategy and/or planning and/or development of large contact centre infrastructure including with design, integration, deployment, and upgrading, 3 yrs. Architecture/design involvement , Expertise with Cisco s contact centre infrastructure approach, products, and technologies (e.g. UCCE, CUCM, CVP, etc.). Expertise with call flow functionality and the ability to create/modify CVP Studio and UCCE scripts. Understanding of broader network, security, and enterprise implications of the contact centre design, Awareness or architectural ideals yet pragmatic in their application , and Attention to business priorities: experience, flexibility, speed, and cost., 6-8 Experience, The Job start date is Feb-1-2025 , 7 Months Duration , Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder, Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM)