Job Title: IT Customer Relationship Manager
Position Responsibilities
IT Customer Relationship Manager
Location - Richmond, VA ( look for nearby candidates)
Work Arrangement- Hybrid ( 3 days onsite 2 days remote)
Duration:12 Months
Must Have Skills:
BRMP Certification or Relationship Manager, conflict negotiation and resolution, procurements, negotiation, Customer Manager
Require/Desire Skills
Bachelors degree or six (6) years or more of related experience in a role within Information Technology: Required 6Years
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) Required 5 Years
Strong communication skills in writing, speaking and presenting with leadership of all levels. : Required 10 Years
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. ;Required 10 Years
Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. : Required10 Years
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.: Required 10 Years
Ability to connect strategy to execution; Strategic thinker:Required 10Years
Experience in Product Line planning, development and management: Required 1Years
Understanding of VDOT's Organization Structure, how VDOT and VITA interact: Desire3 Years
BRMP CertificationHighly desired
Desired Skills to Partner with Districts:
Bachelor's degree or six (6) years or more of related experience. (6yrs)
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
Ability to connect strategy to execution; Strategic thinker. (10yrs)
Experience in Product Line planning, development and management. (10yrs)
Understanding of VDOT's Organization Structure to include Districts and Central Office.