· Maintain a current Microsoft 365 Certified: Enterprise Administrator Expert & Microsoft Certified: Azure Administrator Associate certification.
· Have at least five (5) years of experience working with the Microsoft computing environment.
· Be familiar with Microsoft Domain Administration, Active Directory, domain controllers, and DNS.
· Be capable of troubleshooting minor network connectivity issues.
· Perform basic messaging system administration (e-mail).
· Be familiar with PC and server hardware, and capable of troubleshooting and resolving system issues.
· Respond to trouble tickets from the Service Desk automated trouble ticketing system.
· Perform hardware and software system administration functions, including patches, upgrades, service packs, and hotfixes.
· Be responsible for backup and recovery functions.
· Designate personnel to fill each shift during a 24x7x365 work week at WCF and DCF locations.
· Lead the systems engineering team in providing support as described in the document.
Akshitha Gunukula
IT Recruiter
Desk EXT-2548
Email: