Job Title: IT Support Technician
Location- Houston, TX
Duration: Contract to Hire
Job Description
The candidate would be onsite in Houston Monday - Friday. The candidate must be willing to travel between the 8018 Breen Rd, Houston TX 77064 (Primary) and 3950 Interwood S Pkwy locations. This will be a contract position with the potential of being hired Fulltime after 6 months. The candidate will need to be bilingual in English and Spanish.
Job Statement: Provide on-site and remote technical support for hardware and software across technical devices, including servers, PCs, and notebooks. Troubleshoot and resolve technical issues, ensure system performance, and ensure compliance with company standards.
Essential Functions:
. Installation & Configuration: Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.).
. Support & Troubleshooting: Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs).
. System Monitoring & Backup: Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups.
. System Maintenance: Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance.
. Documentation & Communication: Document and communicate system changes, maintenance schedules, and incidents effectively across teams.
. Compliance: Ensure systems adhere to company IT standards, policies, and security protocols.
. Work Order Management: Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date.
. Second-Level Support: Provide second-level technical support for more complex client/server technical problems.
. Service Delivery: Deliver service and support determined by the current SLAs and ensure timely resolution of issues.
. Other Duties: Perform other duties as assigned.
Job Specifications:
. Education: Computer science degree or equivalent experience required. Bachelor's degree preferred.
. Experience: 3-5 years of relevant work-related experience.
. Certifications: Microsoft MCP certification for the current desktop operating system (preferred).
. Technical Knowledge:
o Proficient in Windows operating systems and network configurations related to PC devices.
o Ability to diagnose and repair PC and notebook systems.
o Understanding of client/server LAN/WAN environments.
. Communication Skills: Strong written and verbal communication skills; ability to interact with all levels of an organization.
. Problem-Solving: Ability to resolve both first- and second-level technical hardware/software issues.
. Work Environment: Ability to handle a fast-paced and dynamic work environment with changing priorities and responsibilities.
Physical Demands:
. Regularly required to sit, stand, stoop, bend, crawl, and walk.
. Ability to lift computers and related equipment (up to 25 pounds).
. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.