| Skill | Required / Desired | Amount | of Experience |
| Working knowledge of and experience with Windows 10 and Windows 11 operating systems | Required | 4 | Years |
| Recent experience in a full-time Help Desk/Technical Support position 4+ | Required | 4 | Years |
| Experience and proficiency using an Endpoint Management System 4+ | Required | 4 | Years |
| Experience and proficiency using a Workstation Imaging Solution 4+ | Required | 4 | Years |
| Experience and proficiency using a Service Management Ticketing System 4+ | Required | 4 | Years |
| Experience and proficiency with Microsoft Office 365 applications 4+ | Required | 4 | Years |
| Proven analytical and problem-solving abilities 4+ | Required | 4 | Years |
| Excellent verbal and written communication skills 4+ | Required | 4 | Years |
| Ability to work independently with minimal direction and as a team 4+ | Required | 4 | Years |
| Ability to work effectively with end users, technical staff, and senior staff providing exception customer service | Required | 4 | Years |
| Experience with PowerShell scripting and/or SQL reporting | Desired | 4 | Years |
| Experience with Symantec's Altiris and/or Microsoft InTune | Desired | 4 | Years |
| Experience with Ivanti Service Desk | Desired | 4 | Years |
| Experience with Microsoft Deployment Toolkit | Desired | 4 | Years |
| Experience with Active Directory | Desired | 4 | Years |